Core Policies

These foundational policies are universally applicable to all clients engaging with Traffic of Graffix.

Unique Designs

At Traffic of Graffix, we uphold a strict policy against duplicating designs for multiple clients. Each project is treated with utmost creativity, resulting in original designs tailored exclusively to your needs.

Working Hours

Our delivery timelines and response hours are limited to our business days, from Monday to Friday, 9 am to 6 pm, Saturday, 10 am to 2 pm. Sundays and holidays are excluded, except where explicitly specified.

Email responses are typically provided within 24-48 hours during business hours. All communication takes place within the designated work hours.

Hourly Rates

Design edits, changes, and updates are billed at a standard rate of US$50 per hour. Additionally, for training sessions, the hourly rate is US$35

Consultations

We offer a complimentary consultation for all our services. Both existing and prospective clients are welcome to schedule free 15-minute or 30-minute calls to discuss their projects.

Revisions

Our design services include the option for unlimited revisions or limited revisions with a specified number of complimentary changes. After using up complimentary changes, further modifications are billed at our hourly rate.

For certain projects such as websites, there are rounds of revisions with unlimited changes within each round. Once the rounds are exhausted, additional revisions will be charged at the hourly rate.

Design Approvals

Upon client approval and delivery of the final high-quality downloadable file, the project is considered closed. Any further changes requested after approval will be billed at our hourly rate.

Resizes

Design resizes for graphics are priced at 50% of the original design cost.

Sharing of Work Created

While Traffic of Graffix reserves the right to publish or showcase websites, social media content, animations, and graphics created for a client, we are willing to sign a Non-Disclosure Agreement (NDA) provided by the client for content that requires confidentiality, not exceeding twelve (12) months.

Artwork/Layered Files

Upon completion, we deliver designs in formats such as PDFs, PNGs, JPEGs, and MP4s. Layered files in formats like Adobe Photoshop, Illustrator, Premiere Pro, and After Effects are not part of the complimentary handover but can be requested at an additional cost of US$100 per file, including the font files used.

Payment Methods

We accept payments via Bank Transfer (Jamaican Dollars or USD), PayPal (USD), Cash and Cheques are not accepted at this time. All quotes are provided in USD, and the exchange rate for Jamaican Dollar payments is US$1 : JMD$150.

Payment Plans

Payment plans are available for Website Design services, while other services such as logo designing, and any other graphic design commissions require a 50% payment upfront before the project commences.

Irrespective of the payment plan chosen, a 50% deposit is required before project begins, with the exception of the "Full 100% Payment Plan", since this plan allows customers to pay 100% of the fees upfront.

Refunds

A full refund is possible if work has not commenced on a project after funds have been paid to Traffic of Graffix. Once work has started, funds already paid are non-refundable. In cases where a 50% deposit is made, and a refund is requested before project completion, the deposit is non-refundable, but the remaining 50% is not required since the project is incomplete.

Ending Working Relations

We understand that not every partnership is ideal. Traffic of Graffix reserves the right to end working relations with clients deemed unsuitable for a productive collaboration. However, all agreed-upon and paid work will be completed before official dissolution.

Grounds for dissolution include, but are not limited to, disrespect, poor communication, unreliability, and unaccountability.